Patient Rights
Patient Rights & Responsibilities
Clients and Providers Have a Right to Dignity and Respect
Home care clients and their formal caregivers have a right to not be discriminated against based on race, color, religion, national origin, age, sex, or handicap. Furthermore, clients and caregiver's have a right to mutual respect and dignity. Caregivers are prohibited from accepting personal gifts or borrowing from clients.
Privacy
Clients have the right:
•To confidentiality of information about their health, social, and financial circumstances and about what takes place in the home.
•To expect the home care provider to release information only as required by law or authorized by the Client.
•To have relationships with home care providers based on honesty and ethical standards of conduct;
•To be informed of the procedure they can follow to lodge complaints with the home care provider about lack of respect for property and for care that is, or fails to be, furnished.
Clients have the right:
•To know about the disposition of such complaints.
•To voice their grievances without fear of discrimination or reprisal for having done so.
•To be advised of the telephone number and hours of operation of the State's home health hotline, which receives complaints or questions about local home care agencies. You may call 24 hours a day at 888-364-3224 24/7 days a week.
•To be advised of the telephone number to report a complaint about quality of care, call 888-364-3224
For additional agency information, you may contact and ask for the Director of Performance Improvement at AGHCS, LLC.
Information You Provide. Certain areas of the Website allows you to submit information to us. We may collect information that either directly identifies you or could reasonably be used in combination with other publicly available information to identify you (“personal information”). We may aggregate that personal information and certain non-personally identifiable information as well.
Personal information includes, but is not limited to, the following data:
•First name and last name
•Username and password
•Email address
•Phone number
•Street address
County of residence